Papers
7
Total Citations
313
H-Index
6
About
Rosanna Leung is a prominent hospitality and tourism technology researcher whose work sits at the intersection of smart technologies, artificial intelligence, and service innovation. Best known for her foundational contributions to smart hospitality, her most-cited paper, "Smart Hospitality: Taiwan Hotel Stakeholder Perspectives" (2018, 161 citations), critically examined stakeholder knowledge, support intentions, and barriers to smart technology adoption — a landmark study that shaped how the industry approaches digital transformation. Her research extends into smart dining experiences, where she proposed interconnected service networks to co-create meaningful customer interactions, garnering 58 citations. Leung has also charted the broader evolution of tourism technology, tracing the discipline's trajectory from e-tourism to smart tourism in widely referenced work published in 2022. More recently, she has turned her attention to service robotics, conducting direct observational studies at Japan's pioneering Henn-na Hotel and investigating customer acceptance of robotic hotel agents through novel theoretical frameworks including the Interactive Technology Acceptance Model. Across her career, Leung has established herself as a forward-thinking scholar helping both academia and industry navigate the rapidly evolving landscape of hospitality technology.
Research Focus
Key Achievements
Top Papers
- 1Smart hospitality: Taiwan hotel stakeholder perspectives161 citations · 2018
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- 7Hotel Information Exposure in Cyberspace: The Case of Hong Kong2 citations · 2012