Poh Theng Loo
Papers
1
Total Citations
58
H-Index
1
About
Poh Theng Loo is a forward-thinking researcher at the intersection of smart technology, service design, and human-computer interaction, with a particular focus on transforming everyday experiences through digital innovation. Her most-cited work, "Co-creating interactive dining experiences via interconnected and interoperable smart technology" (2020, 58 citations), reimagines restaurant service as a collaborative, tech-enabled journey. By proposing an interconnected smart service network, Loo demonstrates how interoperable devices can co-create dynamic, personalized dining interactions—shifting the role of technology from passive tool to active co-creator of customer satisfaction. This contribution not only advances theoretical frameworks in service co-creation but also offers practical blueprints for the hospitality industry. Her research underscores a broader commitment to human-centered design, where technology enhances rather than disrupts social rituals. With her work gaining traction among scholars in smart tourism, ubiquitous computing, and service management, Loo is establishing herself as a key voice in the future of ambient, responsive environments. Her insights are essential reading for anyone interested in how interconnected systems can enrich the most fundamental of human activities: sharing a meal.
Research Focus
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Top Papers
- 1