Michel Thomsen
Papers
2
Total Citations
33
H-Index
2
About
Michel Thomsen is a leading scholar at the intersection of public administration and digital transformation, with a primary focus on robotic process automation (RPA) in the public sector. His research critically examines how municipalities can implement RPA to enhance public value while maintaining the principles of good bureaucracy. In his highly cited 2022 work, "Public value creation and robotic process automation," Thomsen provides a comprehensive framework that addresses normative, descriptive, and prescriptive issues, offering a roadmap for balancing efficiency gains with democratic accountability. His follow-up case study, "Organizing for Robotic Process Automation in Local Government," draws on empirical evidence from Swedish municipalities to reveal the practical challenges and organizational strategies required for successful RPA adoption. With over 30 combined citations for these two papers, Thomsen’s work is foundational for researchers and practitioners seeking to understand how automation can serve the public interest. His contributions are particularly notable for bridging theoretical ideals with real-world governance, making him a key voice in the ongoing dialogue about technology’s role in modernizing public services.
Research Focus
Key Achievements
Top Papers
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