Ida Lindgren

About

Ida Lindgren is a prominent researcher specializing in digital transformation, automation, and public administration, with a particular focus on how local governments adopt and implement emerging technologies. Her work has made significant contributions to understanding Robotic Process Automation (RPA) in the public sector, especially within Swedish municipalities, where she has conducted extensive qualitative and interpretive case studies over multi-year research projects. Lindgren's most influential contribution, "Automation as a Driver of Digital Transformation in Local Government" (2021), has garnered 30 citations, establishing her as a leading voice on how automation reshapes public service delivery. Her research goes beyond surface-level adoption studies, critically examining the challenges and ironies inherent in automation — drawing on classical automation theory to interrogate overstated promises of emerging technologies in government contexts. Works such as "Ironies of Automation and Their Implications for Public Service Automation" (2024) and its companion piece demonstrate her theoretically grounded approach. Her scholarship also addresses the human dimension of automation, exploring how RPA affects employees' skill variety, work situations, and organizational roles. With a growing body of work exceeding 100 cumulative citations, Lindgren's research provides invaluable guidance for policymakers, practitioners, and scholars navigating the complex realities of public sector digitalization.

Research Focus

Key Achievements

Top Papers

1. 1
   Automation as a Driver of Digital Transformation in Local Government

   30 citations · 2021
2. 2
   Exploring the Use of Robotic Process Automation in Local Government.

   16 citations · 2020
3. 3
   Ironies of automation and their implications for public service automation

   13 citations · 2024
4. 4
   Organizing for Robotic Process Automation in Local Government: Observations from Two Case Studies of Robotic Process Automation Implementation in Swedish Municipalities

   12 citations · 2022
5. 5
   Why is it Difficult to Implement Robotic Process Automation?

   11 citations · 2022
6. 6
   Impacts of RPA on employees’ skill variety

   6 citations · 2020
7. 7
   Robot Colleagues in Swedish Municipalities: How RPA Affects the Work Situation of Employees

   4 citations · 2023
8. 8
   Organizational conditions required to implement RPA in local government: Insights from a Swedish case study

   4 citations · 2024
9. 9
   Ironies of Public Service Automation – Bainbridge Revisited

   4 citations · 2023

Key Collaborators

Contact & Links