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About

Hugo Stranz is a Swedish researcher specializing in the digitalization of public welfare services, with a particular focus on the application of Robotic Process Automation (RPA) in social assistance administration. His work sits at the intersection of social policy, public sector innovation, and welfare technology, examining how automated systems reshape the delivery of personal social services in Sweden and across Europe. Stranz's most significant contributions investigate how RPA is implemented at the client level within Swedish personal social services — a dimension that has received surprisingly little scholarly attention despite widespread adoption across European welfare states. His research critically explores whether automation genuinely reduces administrative burden or risks standardizing the inherently discretionary nature of social assistance work. His 2023 article on automating social assistance has already garnered 13 citations, signaling strong early uptake within the field. With publications spanning both English-language international journals and Swedish-language outlets, Stranz bridges academic and practitioner audiences effectively. His findings carry real policy relevance at a time when governments are under mounting pressure to modernize welfare administration efficiently without compromising vulnerable clients' rights. Researchers interested in welfare state transformation, e-government, and social work digitalization will find his growing body of work an essential reference point.