Xinhua Guan

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代表论文

1. 1
   Exploring key factors influencing customer behavioral intention in robot restaurants

   105 次引用 · 2021
2. 2
   Robots make me feel more like a human! Investigating how employee-robot engagement reduces workplace depersonalization

   21 次引用 · 2025
3. 3
   Facing AI with knowledge: an investigative study on the utilisation of service robots and employee knowledge management behaviours

   20 次引用 · 2024
4. 4
   Exploring the critical attributes of robot chef restaurants and their impact on customer perceived value: a mixed-methods study

   16 次引用 · 2024
5. 5
   The impact of service robot compatibility on hospitality employee learning behaviors: a transformative learning perspective

   16 次引用 · 2024
6. 6
   What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors

   13 次引用 · 2024
7. 7
   An eye for an eye: Exploring how human-robot service attributes affect customers’ negative electronic word-of-mouth

   7 次引用 · 2025

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