Lishan Xie

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Research Focus

Key Achievements

Top Papers

1. 1
   The nonlinear effect of service robot anthropomorphism on customers’ usage intention: A privacy calculus perspective

   109 citations · 2022
2. 2
   Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention

   80 citations · 2022
3. 3
   The mechanism of value cocreation in robotic services: customer inspiration from robotic service novelty

   57 citations · 2022
4. 4
   Formal versus casual: How do customers respond to service robots’ uniforms? The roles of service type and language style

   43 citations · 2023
5. 5
   How do consumers engage with proactive service robots? The roles of interaction orientation and corporate reputation

   42 citations · 2022
6. 6
   Driving human-robot value co-creation in hospitality: The role of artificial empathy

   19 citations · 2024
7. 7
   Family-customer happiness and its impact on customer citizenship behavior: A study of parent–child consumption in robot restaurants

   16 citations · 2024
8. 8
   What happens after the arrival of service robots? Investigating how robotic usage experience facilitates employees’ exploitative and exploratory learning behaviors

   13 citations · 2024

Key Collaborators