Lishan Xie
Papers
1
Total Citations
6
H-Index
1
About
Lishan Xie is a rising scholar in human-robot interaction and service management, whose work critically examines the social dynamics between customers and service robots. Her research centers on how robot personas—specifically “servant” versus “partner” roles—shape customer behavior, with a focus on reducing customer misbehavior in service settings. In her most-cited paper, published in 2025 and garnering 6 citations, Xie demonstrates that framing robots as collaborative partners rather than subservient tools can significantly temper negative customer actions, offering actionable insights for hospitality and retail industries. This contribution bridges social psychology and robotics, highlighting the ethical and practical implications of robot design. While early in her career, Xie’s work has already sparked interest for its novel approach to service ethics and human-robot coexistence. Her findings are particularly relevant as businesses increasingly deploy autonomous agents, and her research promises to inform both academic theory and real-world service strategies.
Research Focus
Key Achievements
Top Papers
- 1