OTHER
Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention
Lishan Xie, Canmian Liu, Dongmei Li
- Year
- 2022
- Citations
- 80
Keywords
ProactivityPassivityService (business)BusinessProcess managementPsychologyReliability engineeringMarketingSocial psychologyEngineering
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