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Proactivity or passivity? An investigation of the effect of service robots’ proactive behaviour on customer co-creation intention

Lishan Xie, Canmian Liu, Dongmei Li

发表年份
2022
引用次数
80

关键词

ProactivityPassivityService (business)BusinessProcess managementPsychologyReliability engineeringMarketingSocial psychologyEngineering

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