Service innovation

Enacting Professional Service Work in Times of Digitalization and Potential Disruption

Frida Pemer

Citations: 78 • 2020

Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews

Jie Wu, Tong Yang, Zhiwei Zhou, Narisa Zhao

Citations: 32 • 2023

Revolutionizing Hospitality: Strategic Integration of Innovation Management Embracing Technological Innovation for Enhanced Customer Experiences

Ιωάννα Γιαννούκου

Citations: 26 • 2024

Service robots and innovation: An ecosystem approach

Dominik Mahr, Gaby Odekerken‐Schröder, Mark Steins

Citations: 17 • 2024

The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise

Xiaoyun Zheng, Yao‐Chin Wang, Wei Wei, Lu Zhang, Da Huo

Citations: 15 • 2023

DIGITAL SERVICE INNOVATION USING ICCT UNDERLYING TECHNOLOGIES

P. S. Aithal, Shubhrajyotsna Aithal

Citations: 11 • 2022

Disruptive Innovation in Hospitality Human Resource

Basant Prasad Joshi

Citations: 10 • 2018

Technological innovation and sustainability of shared service: Insights from industry players

Agha Shadab Ali, Ruhanita Maelah

Citations: 6 • 2025

Multi-Stakeholder Engagement in Agile Service Platform Co-Creation

Tuomas Pohjola, J. Grönman, Jukka Viljanen

Citations: 3 • 2021

The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior

Xiaoqian Yang, Wei Wu

Citations: 2 • 2026

Introducing the Service Robot Innovation Canvas

Chelsea Phillips, Marc Becker, Gaby Odekerken‐Schröder, Dominik Mahr

Citations: 2 • 2024

Exploration of uncertainty in technological context through the holographic approach to service innovation; a synthesis review

Seyed Mohammad Sadegh Khaksar, Rajiv Khosla, Mei Tai Chu, Fatemeh S. Shahmehr

Citations: 2 • 2016