Mei Tai Chu

Papers

Total Citations

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About

Mei Tai Chu is a researcher whose work sits at the intersection of service innovation, emerging technology, and social welfare, with a particular focus on how technological advancements can address pressing human and organizational challenges. Most notably, Chu has explored the transformative potential of social robotics in aged care settings, investigating how robotic companions can meaningfully reduce social vulnerability and isolation among older adults residing in care facilities. This pioneering work, which has garnered 58 citations, highlights a deeply humanistic concern driving Chu's technical inquiries — the belief that innovation should ultimately serve vulnerable populations. Beyond robotics, Chu has contributed to broader theoretical discussions surrounding service innovation, critically examining how uncertainty shapes technological adoption and development. Through frameworks such as the holographic approach, Chu has worked to clarify conceptual distinctions between service innovation and new service development, areas that remain contested within service management scholarship. Chu's research profile reflects an interdisciplinary sensibility, bridging management theory, social science, and applied technology. For students and researchers interested in the societal dimensions of technology adoption, human-centered innovation, or the future of eldercare, Chu's contributions offer both empirical grounding and thoughtful theoretical scaffolding worth engaging with seriously.