Fatemeh S. Shahmehr
Papers
3
Total Citations
86
H-Index
2
About
Fatemeh S. Shahmehr is a leading researcher at the intersection of service innovation, social robotics, and technology adoption, with a particular focus on vulnerable populations and organizational behavior. Her most impactful work, "Service Innovation Using Social Robot to Reduce Social Vulnerability among Older People in Residential Care Facilities" (58 citations), pioneers the application of service innovation theory to address critical social challenges, demonstrating how social robots can mitigate loneliness and improve well-being among the elderly. This contribution bridges service management and gerontechnology, offering a novel framework for designing human-centered robotic interventions. Shahmehr further advances the field with her paradox theory–contingency perspective on privacy versus personalization in social robot acceptance by employees (26 citations), revealing the nuanced trade-offs that shape workplace technology adoption. Her synthesis review on uncertainty in technological contexts (2 citations) critically examines the conceptual ambiguity between service innovation and new service development, providing a holographic approach that clarifies theoretical foundations. Through these works, Shahmehr has established herself as a key voice in service innovation, demonstrating how emerging technologies can be ethically and effectively deployed to serve both individual and organizational needs.
Research Focus
Key Achievements
Top Papers
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