Service innovation
相关论文数: 12
顶级研究者
最高引用论文
Enacting Professional Service Work in Times of Digitalization and Potential Disruption
Frida Pemer
引用数: 78 • 2020
Consumers' affective needs matter: Open innovation through mining luxury hotels' online reviews
Jie Wu, Tong Yang, Zhiwei Zhou, Narisa Zhao
引用数: 32 • 2023
Revolutionizing Hospitality: Strategic Integration of Innovation Management Embracing Technological Innovation for Enhanced Customer Experiences
Ιωάννα Γιαννούκου
引用数: 26 • 2024
Service robots and innovation: An ecosystem approach
Dominik Mahr, Gaby Odekerken‐Schröder, Mark Steins
引用数: 17 • 2024
The impact of service robots on consumer response: Examining the roles of consumers' service expertise and technology expertise
Xiaoyun Zheng, Yao‐Chin Wang, Wei Wei, Lu Zhang, Da Huo
引用数: 15 • 2023
DIGITAL SERVICE INNOVATION USING ICCT UNDERLYING TECHNOLOGIES
P. S. Aithal, Shubhrajyotsna Aithal
引用数: 11 • 2022
Disruptive Innovation in Hospitality Human Resource
Basant Prasad Joshi
引用数: 10 • 2018
Technological innovation and sustainability of shared service: Insights from industry players
Agha Shadab Ali, Ruhanita Maelah
引用数: 6 • 2025
Multi-Stakeholder Engagement in Agile Service Platform Co-Creation
Tuomas Pohjola, J. Grönman, Jukka Viljanen
引用数: 3 • 2021
The double-edged sword effect of human-robot collaboration on hospitality employees’ service innovation behavior
Xiaoqian Yang, Wei Wu
引用数: 2 • 2026
Introducing the Service Robot Innovation Canvas
Chelsea Phillips, Marc Becker, Gaby Odekerken‐Schröder, Dominik Mahr
引用数: 2 • 2024
Exploration of uncertainty in technological context through the holographic approach to service innovation; a synthesis review
Seyed Mohammad Sadegh Khaksar, Rajiv Khosla, Mei Tai Chu, Fatemeh S. Shahmehr
引用数: 2 • 2016