Organizational citizenship behavior

Embedding reciprocity in human resource management: A social exchange theory of the role of frontline managers

Jennifer Kilroy, Tony Dundon, Keith Townsend

Citations: 61 • 2022

My coworker is a robot: The impact of collaboration with AI on employees' impression management concerns and organizational citizenship behavior

Shizhen Bai, Xiaoxue Zhang

Citations: 15 • 2025

The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior

Taeshik Gong

Citations: 10 • 2025

Can Consumer Citizenship Behavior be Created Using Service Robots in Luxury Hospitality Services?

Gautam Agrawal, Savita Sodhi, Amiya Kumar Mohapatra, Krishna Raj Bhandari

Citations: 4 • 2023

Technostress, Career Concerns and Organizational Citizenship Behaviour in South Africa's Professional Services Workspace

Simoné Anastasia Appolis, John K. Aderibigbe

Citations: 2 • 2023

Inclusive yet unconvincing: when robot-delivered inclusive service undermines customer citizenship behavior

Jianxin Sun, Baolong Ma, Xiaofei Li

Citations: 1 • 2025