Amiya Kumar Mohapatra
Papers
1
Total Citations
4
H-Index
1
About
Dr. Amiya Kumar Mohapatra is a rising scholar at the intersection of artificial intelligence, service robotics, and luxury hospitality management. His research primarily investigates how AI-mediated service robots influence consumer behavior, with a particular focus on fostering consumer citizenship behavior—the voluntary, constructive actions customers take to support a service organization. In his highly topical 2023 study published in the *Journal of Hospitality and Tourism Insights*, Dr. Mohapatra examined how service quality delivered by robots in luxury hotels can encourage guests to engage in citizenship behaviors, such as providing feedback or helping other customers. This work, already garnering early citations, addresses a critical gap in understanding how high-end clientele, with their distinct expectations, respond to automated service encounters. By bridging robotics, service quality theory, and luxury brand management, Dr. Mohapatra’s contributions offer practical insights for hoteliers seeking to integrate AI without compromising exclusivity. His research is particularly valuable for students and practitioners navigating the delicate balance between technological efficiency and the personalized, human-touch experience that defines luxury hospitality.
Research Focus
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Top Papers
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