Jennifer Kilroy
Papers
1
Total Citations
61
H-Index
1
About
Dr. Jennifer Kilroy is a leading scholar in human resource management, whose work has fundamentally reshaped our understanding of the frontline manager’s role. Her primary research areas center on social exchange theory, strategic HRM implementation, and the critical, often overlooked, function of frontline managers (FLMs) as active agents in shaping employee outcomes. Her most influential contribution, the 2022 paper "Embedding reciprocity in human resource management," has garnered 61 citations and challenges the traditional view of FLMs as passive policy executors. Instead, Kilroy’s research reveals them as heterogeneous actors whose reciprocal relationships with employees are essential for translating HR policies into tangible performance gains. By embedding the principle of reciprocity into HRM theory, she provides a powerful framework for understanding how manager-employee exchanges drive organizational success. This work has established Kilroy as a pivotal voice in contemporary HRM, offering both theoretical depth and practical insights for improving workplace dynamics and employee engagement.
Research Focus
Key Achievements
Top Papers
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