Jeroen Schepers

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Research Focus

Key Achievements

Top Papers

1. 1
   Service robot implementation: a theoretical framework and research agenda

   652 citations · 2019
2. 2
   Examining the effects of robots' physical appearance, warmth, and competence in frontline services: The Humanness‐Value‐Loyalty model

   348 citations · 2021
3. 3
   Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success

   292 citations · 2020
4. 4
   How Smart Should a Service Robot Be?

   151 citations · 2022
5. 5
   A Meta-Analysis of Frontline Employees’ Role Behavior and the Moderating Effects of National Culture

   78 citations · 2020
6. 6
   To serve and protect: a typology of service robots and their role in physically safe services

   38 citations · 2022
7. 7
   Some agents are more similar than others: customer orientation of frontline robots and employees

   15 citations · 2023
8. 8
   Hybrid human–robot teams in the frontline: automated social presence and the role of corrective interrogation

   5 citations · 2025

Key Collaborators