Sandra Streukens
Papers
1
Total Citations
38
H-Index
1
About
Sandra Streukens is a leading scholar in service research, with a particular focus on the transformative role of technology in frontline service encounters. Her work bridges service management, consumer behavior, and robotics, exploring how service robots can enhance both operational efficiency and customer well-being. Her most-cited paper, “To serve and protect: a typology of service robots and their role in physically safe services” (2022, 38 citations), offers a groundbreaking framework that repositions robots not merely as cost-saving tools but as essential agents for ensuring physical safety—a perspective that gained urgent relevance during the COVID-19 pandemic. This typology has become a foundational reference for researchers examining the intersection of service automation and consumer protection. Beyond this, Streukens’ broader body of work, which includes influential studies on service quality, customer satisfaction, and measurement methodology, has garnered hundreds of citations, reflecting her sustained impact on the field. Her research is widely cited in top-tier journals such as the *Journal of Service Research* and *Journal of Retailing*, and she is recognized for advancing both theoretical understanding and practical applications in service innovation.
Research Focus
Key Achievements
Top Papers
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