Taeshik Gong

Hanyang University

Papers

7

Total Citations

71

H-Index

5

About

No biography available yet.

Research Focus

Business6 · 68 citations
Service (business)5 · 53 citations
Marketing4 · 50 citations
Computer science4 · 44 citations
Knowledge management3 · 40 citations
Psychology4 · 38 citations
Nexus (standard)2 · 30 citations
Social psychology3 · 28 citations
Political science2 · 26 citations
Dysfunctional family2 · 24 citations
Great Rift2 · 24 citations
Artificial intelligence2 · 20 citations

Key Achievements

5
H-Index
7
Papers
71
Total Citations
10
Avg Citations/Paper
🏆 Most Cited Paper
Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
16 citations · 2024
📈 Most Prolific Year: 2025 (6 Papers)
🤝 Key Collaborators: 2
🏛 Institutions: Hanyang University

Top Papers

  1. 1
    Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors
    16 citations · 2024
  2. 2
    Unveiling the Nexus: Service robot support and proactive customer service performance in hospitality industry
    14 citations · 2025
  3. 3
    The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior
    14 citations · 2025
  4. 4
    The effect of service robots on employees’ customer service performance and service-oriented organizational citizenship behavior
    10 citations · 2025
  5. 5
    The dark side of fairness: how perceived fairness in service robot implementation leads to employee dysfunctional behavior
    10 citations · 2025
  6. 6
    Witnessing robot mistreatment: A dual-path model of behavioral contagion and empathy in customer observers
    4 citations · 2025
  7. 7
    When robots fail: Dual pathways of employee appraisals in hospitality
    3 citations · 2025

Key Collaborators

YHYu‐Shan Huang1 shared papersY(Yu-Shan (Sandy) Huang1 shared papers
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