Xinyu Xing

Hainan University, Xi'an Jiaotong University

Papers

4

Total Citations

208

H-Index

4

About

No biography available yet.

Research Focus

Service (business)4 · 208 citations
Service recovery4 · 208 citations
Marketing3 · 203 citations
Service quality3 · 203 citations
Business3 · 203 citations
Computer science3 · 203 citations
Psychology3 · 203 citations
Chatbot2 · 179 citations
Artificial intelligence2 · 132 citations
Knowledge management1 · 108 citations
Service delivery framework1 · 108 citations
Finance1 · 108 citations

Key Achievements

4
H-Index
4
Papers
208
Total Citations
52
Avg Citations/Paper
🏆 Most Cited Paper
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
108 citations · 2022
📈 Most Prolific Year: 2022 (2 Papers)
🤝 Key Collaborators: 6
🏛 Institutions: Hainan University, Xi'an Jiaotong University

Top Papers

  1. 1
    Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
    108 citations · 2022
  2. 2
    Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
    71 citations · 2022
  3. 3
    I can feel AI failure: the impact of service failure type and failure assessment on customer recovery expectation
    24 citations · 2023
  4. 4
    The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery
    5 citations · 2025

Key Collaborators

JMJian Mou4 shared papersMSMeng­meng Song4 shared papersYDYucong Duan2 shared papersYDYucong Duan1 shared papersJDJingzhe Du1 shared papersWJWenjing Jiang1 shared papers
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