OTHER
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
Xinyu Xing, Mengmeng Song, Yucong Duan, Jian Mou
- Year
- 2022
- Citations
- 108
Keywords
ChatbotService (business)BusinessCorporate governanceService recoveryService delivery frameworkMarketingKnowledge managementPsychologyComputer science
Related papers
OTHER
📊 26,957 cites
Statistical Learning Theory
Yuhai Wu, Vladimir Vapnik
1999
PERCEPTION
📊 22,245 cites
Artificial intelligence: a modern approach
1995
OTHER
Open access📊 20,501 cites
Fractional Differential Equations
Igor Podlubný
2025
OTHER
📊 18,993 cites
Applied Nonlinear Control
Jean-Jacques Slotine, Weiping Li
1991