OTHER
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
Xinyu Xing, Mengmeng Song, Yucong Duan, Jian Mou
- 发表年份
- 2022
- 引用次数
- 108
关键词
ChatbotService (business)BusinessCorporate governanceService recoveryService delivery frameworkMarketingKnowledge managementPsychologyComputer science
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