Wenjing Jiang

Sichuan University

Papers

1

Total Citations

5

H-Index

1

About

No biography available yet.

Research Focus

Customer service1 · 5 citations
Service (business)1 · 5 citations
Service design1 · 5 citations
Service guarantee1 · 5 citations
Service level objective1 · 5 citations
Service provider1 · 5 citations
Service recovery1 · 5 citations

Key Achievements

1
H-Index
1
Papers
5
Total Citations
5
Avg Citations/Paper
🏆 Most Cited Paper
The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery
5 citations · 2025
📈 Most Prolific Year: 2025 (1 Papers)
🤝 Key Collaborators: 4
🏛 Institutions: Sichuan University

Top Papers

  1. 1
    The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery
    5 citations · 2025

Key Collaborators

XXXinyu Xing1 shared papersYDYucong Duan1 shared papersJMJian Mou1 shared papersMSMeng­meng Song1 shared papers
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