Papers
6
Total Citations
269
H-Index
5
About
No biography available yet.
Research Focus
Computer science4 · 210 citations
Service recovery4 · 208 citations
Service (business)4 · 208 citations
Marketing3 · 203 citations
Service quality3 · 203 citations
Psychology3 · 203 citations
Business3 · 203 citations
Chatbot2 · 179 citations
Artificial intelligence3 · 139 citations
Corporate governance1 · 108 citations
Finance1 · 108 citations
Knowledge management1 · 108 citations
Key Achievements
5
H-Index
6
Papers
269
Total Citations
45
Avg Citations/Paper
🏆 Most Cited Paper
Effects of different service failure types and recovery strategies on the consumer response mechanism of chatbots
108 citations · 2022
📈 Most Prolific Year: 2022 (3 Papers)
🤝 Key Collaborators: 10
🏛 Institutions: Pusan National University, Arizona State University
Top Papers
- 1
- 2
- 3The dark sides of AI54 citations · 2022
- 4
- 5
- 6
Key Collaborators
Not generated yet