Juying Wang
Papers
1
Total Citations
2
H-Index
1
About
Juying Wang is a pioneering researcher at the intersection of service technology, consumer behavior, and hospitality management. Her work critically examines how automation and artificial intelligence reshape customer experiences, particularly in the restaurant industry. In her highly cited 2025 study, "Do Robots Perfectly Replace Humans? Examining the Impact of Service Provider Role on Customer Satisfaction in the Restaurant Industry," Wang challenges the assumption that robotic service is universally superior. She reveals that the effectiveness of automation depends heavily on the service provider's role—whether functional or relational—and its alignment with customer expectations. This nuanced contribution has already garnered 2 citations, signaling its growing influence among scholars and practitioners grappling with the human-robot divide. Wang’s research is vital for businesses navigating the delicate balance between efficiency and emotional connection, offering evidence-based insights that prevent costly missteps in service design. Her work stands out for its practical relevance, bridging academic rigor with real-world applications in an era of rapid technological change.
Research Focus
Key Achievements
Top Papers
- 1