The Role and Progression of Serving Robots in Hospitality and Service Industries

Abstract

This paper explores the transformative role of serving and welcome robots in the hospitality and service industries. As technology evolves, these robots are increasingly integrated into customer-facing roles, enhancing operational efficiency and customer satisfaction. The study traces the historical development, current applications, and potential future trends of these robots, with a focus on how they are reshaping service delivery. Through case studies and industry analysis, we identify key drivers, challenges, and best practices for the successful implementation of robotic solutions in hospitality settings.