OTHER
The more human-like the better? Effect of anthropomorphic level on customer intention to participate in AI service recovery
Mengmeng Song, Wenjing Jiang, Xinyu Xing, Jian Mou, Yucong Duan
- Year
- 2025
- Citations
- 5
Keywords
Service recoveryService (business)Service designCustomer serviceService level objectiveService providerService guarantee
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