Jingzhe Du
Papers
1
Total Citations
71
H-Index
1
About
No biography available yet.
Research Focus
Advertising1 · 71 citations
Business1 · 71 citations
Chatbot1 · 71 citations
Computer science1 · 71 citations
Consumer satisfaction1 · 71 citations
Customer satisfaction1 · 71 citations
Marketing1 · 71 citations
Perception1 · 71 citations
Psychology1 · 71 citations
Service (business)1 · 71 citations
Service quality1 · 71 citations
Service recovery1 · 71 citations
Key Achievements
1
H-Index
1
Papers
71
Total Citations
71
Avg Citations/Paper
🏆 Most Cited Paper
Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction
71 citations · 2022
📈 Most Prolific Year: 2022 (1 Papers)
🤝 Key Collaborators: 3
Top Papers
- 1
Key Collaborators
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