Rehan Syed
Papers
6
Total Citations
573
H-Index
4
About
Rehan Syed is a leading researcher in the field of Robotic Process Automation (RPA), whose work has significantly shaped academic and practitioner understanding of this transformative technology. Based at the intersection of information systems and business process management, Syed has dedicated his career to exploring how organisations adopt, trust, and benefit from software robots in automating routine business processes. His most influential contribution, "Robotic Process Automation: Contemporary themes and challenges" (2019), has garnered over 520 citations, establishing it as a seminal reference in the RPA literature and cementing Syed's position as a foundational voice in the field. Building on this, his empirically grounded work on RPA benefits and user trust has provided organisations with practical frameworks for successful adoption, while his more recent investigations into process knowledge loss and collaborative implementation frameworks address critical risks that emerge as RPA matures within enterprises. Syed's research is particularly notable for bridging theoretical rigour with real-world applicability, offering insights drawn directly from RPA experts and practitioners. His evolving body of work — from identifying early challenges to reviewing the state of the art — reflects a sustained, long-term commitment to advancing one of business technology's most rapidly growing domains.
Research Focus
Key Achievements
Top Papers
- 1Robotic Process Automation: Contemporary themes and challenges520 citations · 2019
- 2How to Trust a Bot: An RPA User Perspective22 citations · 2020
- 3
- 4Is RPA Causing Process Knowledge Loss? Insights from RPA Experts6 citations · 2023
- 5
- 6Robotic process automation: a review of the state-of-the-art2 citations · 2024