Kari Smolander
Papers
2
Total Citations
12
H-Index
2
About
Kari Smolander is a leading researcher in the intersection of healthcare information systems and emerging automation technologies. His primary research areas include Robotic Process Automation (RPA) in healthcare, digital transformation, and the socio-technical factors influencing technology adoption. Smolander’s major contributions center on understanding how RPA can be deployed to manage crisis-driven workloads, as demonstrated in his highly cited 2022 study on responding to the COVID-19 pandemic. This work, with 10 citations, provides a critical framework for using software robots to handle surges in patient inquiries and administrative tasks during healthcare emergencies. He has also advanced the field by examining the often-overlooked issue of trust in automation. His 2024 study on building trust in software robots, though recent, offers a collaborative implementation framework that addresses the high failure rates of RPA adoption. By combining empirical case studies from Finland’s Turku City welfare division with practical implementation models, Smolander’s work bridges the gap between technical capability and organizational readiness, making him a key voice in ensuring that automation serves both efficiency and human-centered care.
Research Focus
Key Achievements
Top Papers
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