Wasana Bandara

Papers

Total Citations

541

H-Index

About

Wasana Bandara is a prominent researcher in the fields of business process management (BPM) and intelligent automation, with a particular focus on Robotic Process Automation (RPA) and its organizational applications. Based at Queensland University of Technology, Bandara has made significant contributions to understanding how automation technologies reshape modern enterprises. Her 2019 paper, "Robotic Process Automation: Contemporary themes and challenges," has become a landmark reference in the field, amassing over 520 citations and establishing a foundational framework for understanding RPA's scope and complexity. Her follow-up empirical work on RPA benefits provides organizations with evidence-based insights into why and how automation investments deliver value, exploring drivers such as cost reduction, efficiency gains, and service quality improvements. Bandara's research bridges the gap between theoretical understanding and practical implementation, making her work highly relevant to both academics and industry practitioners navigating digital transformation. Her consistent output on process automation and BPM has positioned her as a leading voice in one of the most rapidly evolving areas of information systems research, influencing how organizations strategically adopt and justify emerging automation technologies.