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About

Hajo A. Reijers is a prominent computer scientist whose research sits at the dynamic intersection of Business Process Management (BPM) and intelligent automation technologies. He has established himself as a leading authority on Robotic Process Automation (RPA), exploring its theoretical foundations, practical implementation, and evolving capabilities across a prolific body of work spanning nearly a decade. Reijers has made substantial contributions to understanding how emerging technologies — including machine learning, blockchain, and RPA — are reshaping the role of humans in business processes, a theme central to his highly cited 2019 paper on contemporary RPA challenges, which has accumulated over 520 citations. His research addresses the full RPA lifecycle, from identifying candidate tasks for automation in textual process descriptions to maintaining and scaling deployed software robots. More recently, he has pushed the frontier toward intelligent RPA, investigating novel input modalities such as eye-tracking and screenshot-based task mining to better capture and automate variable human behavior. Beyond individual publications, Reijers has shaped community dialogue through influential panel discussions and methodological frameworks, helping define the research agenda in process automation. His work is essential reading for anyone seeking to understand both the promise and the challenges of automating knowledge work in modern organizations.