Jan Mendling
Papers
3
Total Citations
200
H-Index
3
About
Jan Mendling is a leading figure in Business Process Management (BPM), whose research critically examines the intersection of automation, artificial intelligence, and human work. His work is renowned for exploring how emerging technologies—from machine learning and robotic process automation (RPA) to blockchains and large language models (LLMs)—fundamentally reshape business processes and the human factor within them. A landmark contribution is his highly cited 2018 paper (172 citations), which synthesized a pivotal panel discussion on whether these technologies diminish the human role in BPM. This work, alongside his recent interdisciplinary roadmap for studying the effects of RPA and LLMs (2024), demonstrates his forward-looking impact on the field. Mendling’s research provides a critical framework for understanding how organizations can strategically integrate automation while managing its profound implications for work design and human expertise. His ongoing influence is evident in shaping the core debates that define modern BPM research and practice.
Research Focus
Key Achievements
Top Papers
- 1
- 2Misplaced product detection using sensor data without planograms17 citations · 2018
- 3