Papers
13
Total Citations
214
H-Index
8
About
Ralf Plattfaut is a leading academic authority on Robotic Process Automation (RPA) and business process management, whose work has significantly advanced both scholarly understanding and practical application of intelligent automation technologies. His research systematically examines how organizations adopt, implement, and govern RPA systems, addressing critical questions around success factors, process prioritization, and organizational readiness. His most cited work, "The Critical Success Factors for Robotic Process Automation" (2022, 61 citations), has become an essential reference for practitioners and researchers alike, while his comprehensive literature-based research agenda has helped establish RPA as a legitimate and structured field of academic inquiry. Plattfaut's contributions extend beyond technical analysis — his investigation into public perception of RPA over time reveals how hype cycles shape technology adoption, and his grounded theory study of professional soccer clubs offers a creative lens through which to examine innovation resistance. He has also made practical contributions, such as developing the PEPA scoring model to help organizations prioritize automation candidates. With over 200 cumulative citations across a decade of work, Plattfaut has emerged as a foundational voice shaping how both academia and industry understand the evolving landscape of process automation.
Research Focus
Key Achievements
Top Papers
- 1The Critical Success Factors for Robotic Process Automation61 citations · 2022
- 2Robotic Process Automation: A Literature-Based Research Agenda48 citations · 2022
- 3Beyond the Hype: Robotic Process Automation's Public Perception Over Time32 citations · 2021
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- 6Why Companies Use RPA: A Critical Reflection of Goals11 citations · 2022
- 7Robotic Process Automation – Process Optimization on Steroids?10 citations · 2019
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