Ingo Kregel

Dortmund University of Applied Sciences and Arts

Papers

Total Citations

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About

Ingo Kregel is a leading scholar in the digital transformation of business processes, with a particular focus on Robotic Process Automation (RPA) and its integration with emerging technologies. His research critically examines how RPA is perceived and adopted over time, moving beyond initial hype to understand its practical, long-term impact. In his highly cited 2021 work, "Beyond the Hype: Robotic Process Automation's Public Perception Over Time" (32 citations), Kregel provides a foundational analysis of how unrealistic expectations during the emergence phase can shape technology adoption trajectories. He further innovates by bridging RPA with Industry 4.0 concepts, as seen in his 2020 paper on using digital twins to automate public sector processes—a novel approach that adapts manufacturing planning tools for administrative efficiency. Kregel’s contributions are vital for researchers and practitioners seeking to implement automation strategically, offering both a critical lens on technology hype cycles and practical frameworks for sustainable deployment. His work is essential reading for anyone navigating the intersection of automation, public administration, and digital twin technologies.