Papers
2
Total Citations
127
H-Index
2
About
Dr. Qi Kang is a leading scholar in the emerging field of service robot adoption, with a particular focus on consumer psychology and behavioral responses in retail and hospitality settings. Her research investigates how subtle psychological cues—such as novelty priming and contagion perceptions—shape customers’ willingness to engage with robotic service providers. In her highly cited 2022 study (93 citations), Dr. Kang demonstrated that novelty priming significantly alters consumer behavior toward service robots in retail environments, revealing how first impressions and unfamiliarity can drive or deter adoption. Her complementary work on contagion cues (34 citations) further explores the psychological barriers customers face when considering physical contact with hospitality robots, highlighting the role of perceived cleanliness and social norms. Together, these contributions provide critical insights for businesses deploying automation and for researchers studying human-robot interaction. Dr. Kang’s work is foundational for understanding the delicate balance between technological innovation and consumer comfort, making her a key voice in the ongoing conversation about the future of service automation.
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