Lingxu Zhou
Papers
3
Total Citations
91
H-Index
3
About
Lingxu Zhou is a rising scholar in hospitality and service technology, whose research centers on the psychological dynamics of human-robot interaction in service settings. Zhou’s work explores how service robots can reshape customer experiences by addressing social discomfort and emotional responses. In a highly cited 2022 study (34 citations), Zhou demonstrated that contagion cues—such as visible cleaning or sanitizing signals—significantly influence customers’ willingness to adopt hospitality service robots, a finding with immediate practical implications for post-pandemic service design. A companion 2023 paper (34 citations) revealed that robots can reduce social discomfort in hospitality encounters, allowing customers to “be themselves” without the anxiety of human judgment. More recently, Zhou’s 2024 study (23 citations) examined how the dehumanization of service robots affects consumption emotions, uncovering a nuanced trade-off between efficiency and emotional engagement. Together, these contributions position Zhou as a key voice in understanding how automation can enhance—rather than diminish—the human side of service. With a growing citation footprint and a focus on real-world applications, Zhou’s work is essential reading for researchers and practitioners navigating the future of hospitality technology.
Research Focus
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Top Papers
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