Papers
1
Total Citations
20
H-Index
1
About
Yibei Li investigates the intersection of human-robot interaction and consumer behavior, with a particular focus on autonomous technologies in tourism and service contexts. Her work illuminates how customers perceive and engage with robotic systems, challenging traditional assumptions about service encounters. In her highly cited 2024 paper, "Encountering robots: Customers’ autonomous behaviors in tourism services," Li explores the nuanced ways travelers assert independence when interacting with robotic staff, revealing that automation can paradoxically empower consumer agency rather than diminish it. This research, already accumulating 20 citations within its first year, positions Li at the forefront of understanding the psychological and behavioral shifts induced by AI in hospitality. Her contributions extend beyond tourism, offering critical insights for service design across industries where human-machine collaboration is reshaping customer experiences. By bridging robotics, psychology, and service management, Li provides a framework for anticipating how consumers will navigate increasingly automated environments—a timely and essential perspective as autonomous systems become ubiquitous in daily life.
Research Focus
Key Achievements
Top Papers
- 1Encountering robots: Customers’ autonomous behaviors in tourism services20 citations · 2024