Minjung Park

Korea Institute of Robot and Convergence

Papers

Total Citations

H-Index

About

Minjung Park is a researcher whose work sits at the intersection of service robotics, human-robot interaction, and the hospitality industry. Her most cited paper, "On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees" (2021, 9 citations), provides a foundational survey-based analysis of how both patrons and staff perceive the integration of service robots in dining environments. This study reveals that while customers and employees share many common expectations for robot assistance—such as efficiency and reliability—their divergent concerns highlight critical design and implementation challenges. Park’s research is notable for bridging the gap between technological innovation and real-world service contexts, offering actionable insights for the restaurant industry as it increasingly adopts automation. Her work underscores the importance of aligning robot capabilities with human needs, making her a key voice in the evolving discourse on service robotics. With a growing citation footprint, Park continues to shape how we understand the social and operational dynamics of human-robot collaboration in everyday settings.