Yong-Seoup Kwon

Korea Institute of Robot and Convergence

Papers

Total Citations

H-Index

About

Yong-Seoup Kwon’s research navigates the intersection of service robotics, human-robot interaction, and hospitality management, with a particular focus on how robots reshape service environments. His most cited work, “On the Common and Different Expectations on Robot Service in Restaurant between Customers and Employees” (2021, 9 citations), offers a foundational survey-based analysis of divergent and shared expectations between restaurant patrons and staff regarding robotic service. This study is notable for revealing that while both groups anticipate efficiency and task reliability from robots, employees express greater concern over job displacement and loss of human touch—insights that inform the design and deployment of service robots in real-world settings. Kwon’s contributions extend beyond this paper, as his broader research explores user acceptance, trust, and the socio-technical dynamics of automation in service industries. Though his citation count is still growing, his work has already influenced discussions on inclusive robot design and stakeholder-centered implementation. For students and researchers, Kwon’s research offers a critical lens on how to align technological innovation with human expectations, making it essential reading for those studying service robotics, human-robot collaboration, and the future of work.