Manfred Schmitz
Papers
4
Total Citations
97
H-Index
2
About
Manfred Schmitz is a researcher and practitioner whose work sits at the intersection of digital transformation, automation, and enterprise technology strategy. Best known for his pioneering contributions to the field of Robotic Process Automation (RPA), Schmitz has made a significant mark by documenting and analyzing real-world automation implementations within large-scale organizations. His most cited work, "Enabling Digital Transformation Through Robotic Process Automation at Deutsche Telekom" (2018), has accumulated 64 citations and stands as a landmark case study illustrating how RPA can serve as a practical vehicle for enterprise-wide digitalization. Complementing this, his 2018 review of smart automation's potential and barriers — with 29 citations — offers a broader, critically nuanced perspective on the organizational and technical challenges that companies face when adopting RPA and AI-driven solutions. Schmitz later extended this research thread by examining cognitive RPA, reflecting the field's evolution toward more intelligent automation paradigms. His work is particularly valuable for practitioners and scholars seeking evidence-based insights into how automation technologies can be successfully deployed in complex, real-world corporate environments like Deutsche Telekom.
Research Focus
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Top Papers
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