Jaehyun Park

Kyoto Institute of Technology, Kyoto Architecture University

Papers

Total Citations

152

H-Index

About

Jaehyun Park is a researcher whose work sits at the intersection of artificial intelligence, service technology, and human-robot interaction, with a particular focus on how customers engage meaningfully with AI-powered service robots. His research investigates the functional and emotional dimensions of service robot interactions, seeking to understand what drives desirable and significant outcomes for customers in service contexts. Park's most cited work, "Understanding customer's meaningful engagement with AI-powered service robots" (2022), has garnered 115 citations and represents a landmark empirical investigation into the elements of robot-customer interaction that produce meaningful experiences. Complementing this, his 2022 study "Discovering meaningful engagement through interaction between customers and service robots" (37 citations) draws on situated action theory to further illuminate the mechanics of these emerging interactions, addressing a critical gap in the literature as service robots increasingly reshape industry paradigms. Together, these contributions position Park as a thought leader in understanding the human side of AI-driven service encounters. His work is especially valuable for scholars and practitioners navigating the rapid adoption of robotics in hospitality, retail, and service industries, offering both theoretical frameworks and empirical insights to guide meaningful human-robot engagement.