Hyunsun Park

Papers

Total Citations

169

H-Index

About

Hyunsun Park is a researcher specializing in artificial intelligence, service robotics, and customer experience within the hospitality and service industries. Their work sits at the intersection of technology adoption and consumer behavior, examining how AI-powered robots can foster meaningful interactions with customers. Park's most influential contribution, "Understanding customer's meaningful engagement with AI-powered service robots" (2022), has garnered 115 citations and empirically investigates the functional and emotional dimensions of human-robot interactions, shedding light on what drives truly meaningful customer outcomes in automated service environments. Building on this foundation, their 2021 study, "Exploring the Attractiveness of Service Robots in the Hospitality Industry," which has earned 54 citations, leverages online review analysis to uncover what makes robotic service appealing to real-world consumers. Together, these works position Park as a significant voice in understanding how emerging AI technologies are reshaping service delivery and guest satisfaction. Their research offers valuable insights for both industry practitioners designing next-generation service experiences and academics exploring the evolving relationship between humans and intelligent machines.