Helle Zinner Henriksen
Papers
2
Total Citations
290
H-Index
2
About
Helle Zinner Henriksen is a leading scholar in the digital transformation of the public sector, with a particular focus on the societal and organizational implications of automated decision-making. Her research critically examines how technologies like robotic process automation (RPA) reshape the roles of civil servants and the delivery of social services. Henriksen’s major contributions lie in conceptualizing "digital discretion," a framework that unpacks the complex interplay between human judgment and technological agency in public administration. Her work reveals how automation can fundamentally alter value positions and professional practices within welfare systems. With her most-cited paper, “Value positions viewed through the lens of automated decision-making” (165 citations), and the influential “Digital Discretion” (125 citations), her research has become essential reading for understanding the ethical and practical challenges of digitalizing government. By grounding her analysis in real-world cases, such as social services in Trelleborg, Sweden, Henriksen provides a critical, nuanced perspective on how technology is not merely a tool, but a transformative force in governance.
Research Focus
Key Achievements
Top Papers
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