Harvinder Soni

Papers

Total Citations

H-Index

About

Harvinder Soni is an emerging researcher whose work sits at the dynamic intersection of artificial intelligence, hospitality, and tourism management. With a focused research agenda exploring how cutting-edge technologies are reshaping service delivery in the travel and hospitality sectors, Soni has established a meaningful presence in a field undergoing rapid digital transformation. His most influential contribution, "A Review on Service Delivery in Tourism and Hospitality Industry Through Artificial Intelligence" (2022), has garnered 25 citations, demonstrating strong academic resonance within the community and positioning it as a useful reference for scholars investigating AI-driven service innovation. His subsequent work, "Technological Impacts of AI on Hospitality and Tourism Industry" (2023), further extends this scholarly conversation, accumulating 9 citations in a short timeframe and signaling continued momentum in his research trajectory. Collectively, Soni's publications offer valuable syntheses of how AI applications — from chatbots and personalization engines to automation tools — are redefining guest experiences and operational efficiency. His work serves as an accessible entry point for students, practitioners, and policymakers seeking to understand the evolving technological landscape of the global tourism and hospitality industry.