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About

Yashwant Singh Rawal is an emerging researcher whose work sits at the dynamic intersection of artificial intelligence and the hospitality and tourism industry. His scholarship focuses on how cutting-edge technologies are reshaping service delivery, operational efficiency, and guest experiences across hospitality sectors. Rawal's most influential contribution, "A Review on Service Delivery in Tourism and Hospitality Industry Through Artificial Intelligence" (2022), has garnered 25 citations, establishing him as a noteworthy voice in this rapidly evolving field. His research extends into the food and beverage sector, where his 2022 paper exploring the opportunities and challenges of AI implementation has attracted 14 citations, highlighting the practical complexities organizations face when adopting intelligent technologies. His 2023 work on the broader technological impacts of AI further demonstrates his commitment to tracking how these innovations continue to transform hospitality landscapes. Collectively, Rawal's publications reflect a consistent effort to bridge theoretical understanding with real-world industry application, offering students, practitioners, and fellow researchers valuable frameworks for navigating the growing role of artificial intelligence in one of the world's most people-centered industries.