Purnendu Bagchi

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About

Purnendu Bagchi is an emerging researcher whose work sits at the dynamic intersection of artificial intelligence, hospitality management, and service industry innovation. His scholarship focuses on how cutting-edge technologies are reshaping the delivery of services across tourism, hospitality, and food and beverage sectors — industries traditionally reliant on human interaction but increasingly transformed by intelligent systems. Bagchi's most recognized contribution, a 2022 review on AI-driven service delivery in tourism and hospitality, has garnered 25 citations, establishing him as a meaningful voice in this rapidly evolving conversation. Complementing this, his examination of the opportunities and challenges surrounding AI implementation in the food and beverage industry — accumulating 14 citations — demonstrates a nuanced understanding of both the promise and practical hurdles that accompany technological adoption in service-oriented businesses. What distinguishes Bagchi's research is its applied focus: rather than treating AI as an abstract concept, he grounds his analyses in real-world industry contexts, making his work accessible and relevant to practitioners and academics alike. For students exploring the future of hospitality management or technology-driven service transformation, Bagchi's publications offer an important, timely foundation for understanding how the 21st century is fundamentally redefining service excellence.