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About

Jacques Bulchand-Gidumal is a prominent researcher specializing in the intersection of artificial intelligence, digital technologies, and the hospitality and tourism sectors. His work has become increasingly influential as the industry grapples with rapid technological transformation, earning him recognition as a leading voice on how AI is reshaping travel and hospitality experiences. His most celebrated contributions center on understanding AI's multifaceted impact on tourism ecosystems. His landmark work on "Impact of Artificial Intelligence in Travel, Tourism, and Hospitality," published in both 2020 and 2022, has collectively amassed over 227 citations, demonstrating the field's urgent appetite for rigorous scholarship in this domain. Beyond broad AI adoption, Bulchand-Gidumal has investigated the labor market consequences of technological change, most notably through his thought-provoking "jaws of the snake" framework examining employment dynamics in the hotel industry, which has garnered 35 citations since 2020. His ongoing research employs innovative ability-based methodologies to assess the automation potential of service sector jobs through robotics and AI — a timely contribution as the hospitality industry confronts workforce disruption. Collectively, his scholarship bridges theoretical frameworks with practical industry implications, making him an essential reference for students and researchers navigating the future of technology-driven tourism.