Gabriela Cabello-Pestano
Papers
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1
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About
Dr. Gabriela Cabello-Pestano is a leading voice at the intersection of artificial intelligence, robotics, and service sector labor, with a particular focus on hospitality and tourism. Her most influential work introduces an innovative, ability-based framework for assessing the automation potential of service jobs, moving beyond simplistic job titles to analyze the specific human skills—cognitive, social, and physical—required in each role. This seminal paper, "Robotics and AI automation in hospitality and tourism: An ability-based approach," has rapidly become a cornerstone for researchers and industry strategists, garnering significant early attention and citations for its practical, nuanced methodology. Dr. Cabello-Pestano’s contribution is critical in an era of heated debate about technological displacement; she provides a rigorous, data-driven tool for predicting which tasks are truly automatable and which will continue to demand uniquely human abilities. Her work not only shapes academic discourse but also offers actionable insights for workforce development and strategic planning in the rapidly evolving service economy.
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Top Papers
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